Communication Skills Help Desk Tip # 3

Tip # 3

LET YOUR READERS KNOW WHERE YOU ARE HEADING

Headings serve as a visual aid in longer e-mails that address multiple points.

If you use Headings, use them as attention-getting phrases rather than complete sentences.

Headings organize important items and serve as a “scannable” outline of the important points in the e-mail.

Thus, Headings allow readers to easily find specific sections of your e-mail at a future time.

THREE SUGGESTIONS FOR USING HEADINGS

* Skip a line before and after a Heading

* Limit Headings to no more than eight words

* Use upper case lettering for Headings

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